FREQUENTLY ASKED QUESTIONS
"Remember that I am only a phone call or a message away from answering any questions you might have"
Frequently asked questions
How do I pay for a treatment session?
There is a card machine available which accepts Mastercard and Visa payments. You will receive an invoice and a detailed statement with the relevant codes for you to claim back from your respective medical aid.
I am not sure whether I need a physiotherapy appointment. How can I be certain?
Feel free to give Kathy or Carla a call or send her a message via Whatsapp to discuss your condition and concerns. Both are passionate about helping others to find clarity around these concerns.
Do I need a doctor's referral to see a physiotherapist?
In South Africa, Physiotherapists are first-line practitioners. This means that you do not need any referral by a doctor to make an appointment to see a physiotherapist. However, if you feel that it is necessary to see a doctor, or if a physiotherapist feels it is a necessary, a referral can be suggested.
What are the business hours of the practice?
Carla Mowat Physiotherapy is open Monday through to Friday from 08:00 - 17:00. Feel free to give Kathy or Carla a call or send her a Whatsapp to discuss this option.
How do I make a booking on the website?
Please note that we are in the final stages of releasing our new online booking system.